Privacy Policy

Pink Auto Glass ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile services, or interact with us through phone, text, or other communications.

Please read this Privacy Policy carefully. By using our services or providing us with your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information that you provide to us, including but not limited to:

• Name and contact information (email address, phone number, mailing address)
• Vehicle information (make, model, year, VIN)
• Insurance information
• Service location and appointment details
• Payment information (processed securely through third-party payment processors)
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website addresses
• Cookie data and similar tracking technologies

2. Phone and Text Message Communications

Automated Calling and Texting

By providing your telephone number, you agree that Pink Auto Glass and our authorized service providers may contact you using:

• Automated telephone dialing systems
• Prerecorded or artificial voice messages
• Automated text messages (SMS/MMS)

Message Frequency and Charges

Message frequency varies depending on your service requests and communication preferences. Standard message and data rates may apply from your wireless carrier. Please contact your wireless carrier for details about your messaging plan.

Opting Out of Communications

Text Messages: You may opt out of receiving text messages at any time by:

• Replying STOP, UNSUBSCRIBE, QUIT,CANCEL, or OPT-OUT to any text message you receive from us
• Contacting us at (720) 918-7465
• Emailing us at service@pinkautoglass.com

After you opt out, you will receive one final message confirming your opt-out request. You may continue to receive transactional messages related to active service requests.

Phone Calls: You may opt out of receiving promotional phone calls by:

• Informing our representative during any phone call that you wish to opt out
• Contacting us at (720) 918-7465
• Emailing us at service@pinkautoglass.com

Help and Support

For help with text messages, reply HELP to any text message or contact us at (720) 918-7465.

3. How We Use Your Information

We use the information we collect to:

• Provide and manage our windshield repair and replacement services
• Schedule and confirm appointments
• Process payments and insurance claims
• Communicate with you about your service requests
• Send appointment reminders and service updates
• Improve our services and customer experience
• Send promotional offers and marketing communications (with your consent)
• Comply with legal obligations
• Prevent fraud and enhance security

4. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (payment processing, appointment scheduling, text messaging services)
• Insurance Companies: When processing insurance claims with your authorization
• Business Partners: Auto glass manufacturers and suppliers as needed to fulfill services
• Legal Requirements: When required by law, court order, or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings, though disabling cookies may limit certain website features.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to the personal information we hold about you
• Correction of inaccurate information
• Deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications
• Withdrawal of consent for certain data processing activities

To exercise these rights, please contact us using the information provided below.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes become effective constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: